Frequently asked questions


1. How can I register on trendMe portal?

To register on trendMe portal you must complete a registration form by clicking on the link "Register" in upper right corner of the page or on this link http://www.trendme.net/Registration/. To successfully complete the registration process it is important to fill in all fields marked with an * (asterisk). By entering the correct information and pressing the "Sign up" your fashion profile is created. At the end of the registration process on your e-mail address you will receive an authorization e-mail which main purpose is your actual identification. Clicking on the link within a received e-mail to confirm the accuracy of the data you will be registered trendMe user and be able to use all the benefits and functionalities on trendMe portal.

 

2. I fill the proper form for registration but did not receive an authorization e-mail to my e-mail address?

If after completed registration you have not received an authorization e-mail to your e-mail address, please go to edit your personal information in your profile and make sure you correctly entered the e-mail address. It is possible that you entered the wrong e-mail address and therefore the authorization e-mail has not arrived in your inbox. Also, please check your "junk mail" because there is a possibility that due to the high level of protection for some e-mail boxes-these are identified as undesirable (spam) and classify them into "junk folder". If this is not the case please contact us pomoc@trendMe.net and we will in the shortest possible time solve your problem.

 

3. Page is in English, how can i switch to the Croatian?

Language in which the trendMe appears define Internet browser you use. If your Internet browser is automatically set to the Croatian language, trendMe site will be in Croatian and if the browser is set to appear in English trendMe site will be in English. In any case, to change the language click on the link HR or ENG in the top right corner of the page depending on which language you want to use.
Language can be changed on this links:
http://www.trendme.net/Engleski/ - English
http://www.trendme.net/Hrvatski/ - Croatian

 

4. How can I upload an item?

To add an item you must have trendMe account on the trendMe.net portal and also you must be logged in. Click on the arrow next to your nick and a link "My Profile" in the top right corner of the page and you'll get a menu with a link to where the items or any other element can be added. Link that you must click is "Add / edit articles," whichever you want to add. Clicking this link will open a page for adding items. Model input starts by clicking on the "+ Add new item " which is to the right of the big labels ITEMS. Clicking on the link on the right side you will find a form for adding items. If you add an item to be on a white or monochromatic background, and you want to remove it, in the first Step when entering the item select "Cut the background". In the second step join item or picture that you need to find on your computer by pressing the "Browse for image on your PC. "In the third Step it is important that you enter the name of the product or item, join the appropriate category, choose the level of privacy (Private (only you can see it), selecting Friends (only friends can see it), and the Public where your item will be visible to all trendMe users - if approved - Control of copyrights, etc. but in most cases the image is approved) the style, color and gender, source of item, and if necessary enter the price and additional description. Then click on the "Save".
If you want to upload an item without cutting out the background (to stay just the way it is) while importing pictures  select "Left as is" in the first step and follow to the end of the procedure in the same manner as indicated above. If you want to upload image directly from URL source please copy and paste image URL in the second step under option b) and press button “Upload image from URL”. To acquire URL from any image just click right mouse button on that image and chose the option Copy image location.

 

5. Why my item has a background that is only partly cut off?

When you upload a picture, to cut the background as far as possible, try to upload an image whose background is more or less monochrome, so that the background could be completely cut. Also, tolerance color which is under "cutting tolerance (1-99%)" is something we need to change if the background is not cut. Tolerance threshold indicates how the tolerance or similarity of color that will be cut. To change tolerance act first you must change the percentage threshold of tolerance, so again, "upload" a picture or if it is a picture that is stored on a URL by clicking on the Upload image from a URL (the process of how to upload the image form URL is described in the question 4.).

 

6. Why my item is placed under the "For Friends", and was published under the "Public"?

Each image / item / combination must pass an approval system for verification of quality, copyright, violation of terms of use, etc. If any item / image released by public but did not end up under the 'For Friends', the reason is probably, or copyright infringement, terms of use or just the quality of item (picture is too small, or some part of picture is missing).

 

7. How can I edit my own information in my profile?

To edit your data you must first log on trendMe.net with your user data (user name and password). After you have logged in next to your name and link "My Profile" click on the arrow located on the right side. Click on the arrow to open drop-down menu where to edit your data, you must click on the link" Edit personal data "located under Tools (same link is also available on your profile). After entering the desired changes, click on the button "Save changes on profile" in order to implement the changes.

 

8. Can I do that no one sees my personal information?

Yes. If you want that your personal information that you entered in your profile are visible only to you then all you need to do is to edit your data as indicated under point 7 and under the Personal Data under the "Privacy of profile " and choose Private. Data that will not be seen are: address, city, state, date of birth. If you want the data to show to friends, then in the "Privacy of profile" put "Friends".

 

9. How do I set or change my profile photo?

Your profile picture can be set or changed at the same place where personal information are edited described under point 7. Once you come to a place to edit personal data, on the right side at the top you will notice an empty space reserved for a picture that bears the name „PROFILE PICTURE“ also option for its input. Click on "Browse for image on your PC", select the photo you want to upload and click "Save changes on profile. At this point the picture will be posted and changes on your profile with a photo will be applied.

 

10. Is it possible that all that I upload on the trendMe (articles, artwork or photographs) are visible only to me or just my friends?

Of course it is possible. All you have to do is when you upload any items (articles, illustrations or photos) on trendMe, when filling out all necessary information about the item under the "Privacy" select Private. If you want that all you upload is visible to you or your friends then select Friends under „Privacy“.

 

11. How do I upload graphic element - (illustration, background, figures, texts, or hairstyle)?

To upload graphic element you must first log on trendMe.net with your user data. After the log  in next to your name and link "My Profile" click on the arrow located on the right side. Click on the arrow to open drop-down and click on the link" Add / Edit graphic elements located under Tools, to add the graphic elements. Clicking this link will open your page for adding and editing graphics. To add graphic elements click on the "+ Add a new item" to the right of the big labels GRAPHIC ELEMENTS. Click on the link on the right side to open a form for adding  graphic elements. If you add graphic element on a white or monochromatic background, and you want to remove it, in the first Step when entering the graphic element select "Cut the background" in the second step join graphic element  that you need to find on your computer by pressing the "Find the picture on the computer. "In the third Step it is important that you enter the name of the product, join in the corresponding category (Figure, Illustration, hairstyle, background or text), choose the level of privacy (Private (only you can see it), selecting friends (only  friends can see it), and the Public where your graphic element will be visible to all trendMe users - if approved - Control of copyrights, etc. but in most cases the image is approved) the style, color and gender, and if necessary enter the price and additional description. Then click on the "Save"
If you want to upload a graphic element without cutting out the background (to stay just the way it is) while importing pictures  select "Left as is" and follow to the end of the procedure in the same manner as indicated above. If you want to upload graphic element directly from URL source please copy and paste image URL in the second step under option b) and press button “Upload image from URL”. To acquire URL from any image just click right mouse button on that image and chose the option Copy image location.

 

12. How do I set up my own image / photo into my album?

To set the image in the album you must first log on trendMe.net with your user data. Once you sign up on the page ("login") at the right edge of the screen next to your name and link "My Profile" click on the arrow located on the right side. Click on the arrow to open "drop-down“ and then click on the link" Add/edit album pictures "located under Tools. Clicking this link will open page to add and edit pictures from an album. Uploading your pictures to album starts by clicking on the "+ Add new item" to the right of the big label ALBUMS. Click on the link on the right side and you will find a form to upload the picture. If you add picture on a white or monochromatic background, and you want to remove it, in the first Step when entering the graphic element select "Cut the background" in the second step join picture  that you need to find on your computer by pressing the "Browse for image on your PC. "In the third Step it is important that you enter the name of the image, join in the corresponding category (My photos), choose the level of privacy (Private (only you can see it), selecting friends (only  friends can see it), and the Public where your picture will be visible to all trendMe users - if approved - Control of copyrights, etc. but in most cases the image is approved) the style, color and gender, and if necessary enter the price and additional description. Then click on the "Save"
If you want to upload a picture in the album without cutting out the background (to stay just the way it is) while importing pictures  select "Left as is" and follow to the end of the procedure in the same manner as indicated above.

 

13. How do I set up my own photo to my catwalk pictures?

To upload the Catwalk image in the album you must first log on trendMe.net with your user data. Once you sign up on the page ("login") at the right edge of the screen next to your name and link "My Profile" click on the arrow located on the right side. Click on the arrow to open "drop-down“ and then click on the link" Add / edit catwalk pictures "located under Tools. Clicking this link will open page to add and edit catwalk pictures. Uploading your pictures to album starts by clicking on the "+ Add new item" to the right of the big label CATWALK PICTURES . Click on the link on the right side and you will find a form to upload the picture. If you add picture on a white or monochromatic background, and you want to remove it, in the first Step when entering the picture select "Cut the background" in the second step join picture  that you need to find on your computer by pressing the "Find the picture on the computer. "In the third Step it is important that you enter the name of the product, join in the corresponding category (Catwalk) add it to the desired collection if you created it earlier or below that you can enter a new collection name (the name can be arbitrary, or you can select among a number of, for example, Spring / Summer 2010. from a template called a collection), choose the level of privacy (Private (only you can see it), selecting friends (only  friends can see it), and the Public where your picture will be visible to all trendMe users - if approved - Control of copyrights, etc. but in most cases the image is approved) the style, color and gender, and if necessary enter the price and additional description. Then click on the "Save".
If you want to upload a picture from runway without cutting out the background (to stay just the way it is) while importing

pictures  select "Left as is" and follow to the end of the procedure in the same manner as indicated above.

 

14. Edit / Delete fashion combination?


Once you sign up on the page ("login") at the right edge of the screen next to your name and link "My Profile" click on the arrow located on the right side. Click on the arrow to open "drop-down“ and then click on the link „Edit a combination“. The same link „Edit“ is also in your own profile on the right of the name "FASHION COMBINATIONS". Clicking on the link "Edit" you will open a page for editing combinations. Clicking on one of the combinations (on picture), in the right column you will open the editing area, with all its data. If the combination have status "Public - Home" (it will be written below combinations details in the right column) it can be changed, but first you must change privacy  of combination (change it to Friends) because combinations needs to go for approval by a moderator. Only "high" quality combinations are approved on the front page. If combination is only publicly approved (but not on the front page), it can be edited directly and then automatically goes to the moderator for the approval. While the combination is in the queue for approval it is possible to delete it (you can find "Delete" button next to Save button at the end of the combination editing area). In short, in order to delete the combination you must edit the same combination or chose its privacy settings beneath the level Public (chose for Friends or Private). After you Save this changes you will send the combination to moderator for approval. After that, open your combination again and at the end of the editing area window you will find the Delete button.


Privacy of combination is determined through 4 levels.


- "Private" level – only author of the combinations can see it
- „Friends" level – only friends can see your combination
- "Public" level-  everybody can see the combination (and when the moderator approves it, it is located on the "All combinations")
- „Fron page" level - everybody can see your combination, but additionally it appears on the front page.


The same principle applies to pictures and all other images on the website. Unlike a combination, items can not be deleted until there's a combination that uses one of those items that we want to delete.


For a better visual orientation, on your own profile page, or on page where you can edit your combinations, over the combination appears small circles (in the upper left corner of the image) in three possible colors:

- Light-green = mean approved for "public" and on the home page.
- Green color = approved for "public"
- Half black, half gray = means that pending for approval.
- Blue = combination for friends.
- Gray = private combination.

 

15. I published combination with the level „Public“, why can't I see it anywhere among the other "Combinations" or at the "Friend new?
 
'Public' published combinations automatically go for approval to moderator. If the combination which was published under the "Public" meet the basic quality criteria (a combination that creates a unique blend of fashion and creativity, and which combine fashion items and graphic elements into one compact unit) combination is approved Public. These combinations can be seen by everybody and can be found in the category “Combinations” and under "Friend new. Accordingly, they are available to all users for voting and commenting. If the combination did not meet the basic quality criteria, the moderator will changes it to level "Friends" and the combination becomes visible under "Combinations" and "Friends new" only to users who are friends with the user who published the combination. On the home page at the main box "TOP FASHION COMBINATIONS" can only be combinations of "high" quality (which stand out from the rest of combinations).
 

16. Why was my picture placed under the "For Friends", and I published it under the "Public"

All articles / pictures and all other elements (illustrations, backgrounds, text or photos) that have status "Public" will automatically go to the moderator for approval. If the item or any other element meets all the criteria defined by the Terms of Use trendMe portal (do not violate the copy rights, are visually according to quality standards, have regularly cropped background and if image shows what is described in the description field) such item or element is approved under the Public and becomes available to all users. If  does not meet these criteria moderator changes its status to "Friends" and it becomes visible only for users who are friends with the user who placed item, or any other element / image.

 

17. Why can't I vote and comment on the combination?
To vote and put your comments on the combination, articles and photos you must be a registered trendMe user as well as achieve the required level of trendMe activity. After you fill out the registration form, to your e-mail address you will receive an authorization e-mail in order to confirm the accuracy of your data. Clicking on a link within the authorization e-mail you confirm the accuracy of your data and you are allowed to use all the benefits and functionalists (voting, commenting and making combinations) on trendMe portal.

 

18. How to make a fashion combination?

The process of making fashion combination is very simple and resembles to a very interesting creative game. All you have to do is click on the link "Combine" in the upper left corner of the front page next to the link "Home". By clicking on that link you will open the "Dressing room". In "Dressing room" all the magic of creating fashion combinations comes to life. On the left are categories for selection of items and all other elements. Chose the Category on the left side and the Category content (category items and elements) will appear on the right side. By simply selecting / clicking on the displayed item or element (illustrations, backgrounds, text, or figures) and pulling the same item in the middle of the “Dressing you” you can start to build your combination. After you are finished you can save the combination by using the options on the top main menu and publish it under the "Public", "Friends" or "Private".

 

19. While creating the fashion combination can I use photos from other users Album and from Fashion brands Album and how can I do this?

 

You can create your fashion combination from all offered items and elements that are on trendMe page, and published under the privacy setting "Public". This means that while creating your combination you can use your own items and elements placed in your profile or „Dressing room“ as well as all the other items and elements from other users and brands placed on their profile or “Dressing room” and are under the privacy setting "Public".

 

20. I entered 3 graphic elements, but I can't find them under "graphic elements - People (people)" where I placed them. I wonder if it takes some time to "enter into the system," or I did something wrong? 

 

 

The administrators and webmasters categorize the images you upload to the portal. Sometimes pictures needs to be renamed and transferred to the appropriate category, resulting in delay in publication. The image must contain name, the categories must be selected according to the picture, trendMe style, color and gender should also be properly identified. If the image that falls into the category of items and graphic elements is not properly cut (white edges, transparent parts of images) or it smaller than average quality photo, it can’t be released under the „public“ but is published for „friends“, or „private“. 
 
Here are some rules how certain graphic elements and images are classified in albums: 
  
Graphic elements category 
 
Background: the images are classified under the Background category, if the dimensions are in rectangular shape, full of color and character that is ideal for the background image. Also this image shouldn’t resemble illustration or other graphic element 
 
Illustrations: the images are classified under the illustration if the pictures are illustrative in character (the geographical shapes, different graphic drawings and any irregular form of photography that has a transparent background) 
 
People: the images are classified under the People category (person) if it is about pictures of people on a white or transparent background. Otherwise, image will be classified under My photos or under Catwalk category. 
 
Buildings: the images are classified under the category of buildings, if picture contains buildings (buildings, parts of buildings, cities, etc.) or elements that constitute the building.
 
Nature: images are classified under the category of Nature, if it comes to images that have transparent backgrounds and represent nature in any form (forest, lake, sea, sky, grass, etc.) 
 
Album category 
 
My photos: the images are classified under „My photos“ if: the image is "full", image looks like a classic photo (of your friends or picture on the wall), image is not rectangular in shape or cut somewhere and as well if quality of image is sufficient for positioning in the dressing room.
 
Catwalk category 
 
Catwalk: the images are classified under the My catwalk if the image is rectangular in shape and if presents a model that represents a specific collection on the catwalk.
 
21. How can I change the color of the item when making a combination?
 
Color of the item or any other element can be changed in "Dressing room" when making your combination. The first thing you have to do is to choose the item or element in the right column of the"Dressing room" and drag it to the center area of the Dressing room. Then click on the item that you positioned in central area and then at the top click on the "Colors". Clicking on the "Colors" will show you a drop-down menu with many options to change the color of item or any other element. In addition it is possible to change color back to its original state by clicking on the link "Reset colors".
 
22. Why I'm on the Top list of users in the first week first, but second in this month?
 
Lists are based depending on the selected period of time (by default it is one week). If selected period of time is 7 days than the scores (sum of the points) are calculated like this: sum of points from the day when you watch the scores and back 7 days from that day (sum of points which user have collect in last 7 days). That means that points seen today are different from the points you will see the day after (because it always looks the sum of the points in the last 7 days from the day you see the points). The same principle applies to the acquired friends in the selected period. In addition to weekly periods, there is a period of 30 days, One year and the Total since scoring system was introduced. Links to these periods are in the level of heading to the site users.
 
23. What are the ways I can collect the points?
 
Points are given for all the actions described here: the scoring system. It is important to emphasize that through vote you can get only 30 points per day. As for the combination, it is important to emphasize that the combination that arrive to the front page gets 35 points, while the combination that gets approved usually gets only 30 points. Any combination that is published and approved public gains more + the number of points according to current grade. For other actions in which you can win points refer to the above mentioned link.






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